If you cancel your booked party with more than two weeks' notice, a refund will be given. If you cancel the party with less than two weeks' notice, we cannot grant a refund.
If you need to reschedule your party for another date after the two-week deadline, you may do so if space is available. A transfer fee of half of the party cost will be applied. All transfers must be requested at least 24 hours before the new party date and time. If you need to reschedule your party after the 24-hour deadline, you will have to register again and pay for the new party booking.
No-shows automatically waive the right to any refund.
If an act of God or weather-related event causes the Y to close, your party will be rescheduled with no transfer fee. Refunds are not provided for acts of God or weather events.
In the unlikely event the pool has to be closed during your party, your party will be rescheduled with no transfer fee. No refunds will be given if you choose not to come to your rescheduled date. Alternatively, you may switch to another type of party on the same day if space is available.