Jobs

FLSA Status: Full-time, Exempt
Reports to: COO
Pay: $58,000-62,000

POSITION SUMMARY:

The Senior Program Director oversees all programming operations at all facilities, focusing on quality and growth of YMCA programs while providing supervision and mentoring for all program staff. 

ESSENTIAL FUNCTIONS:

• Responsible for leadership and career development, retention, recognition, and employee communication of program directors. Enforces Y culture, goal setting, and policy implementation.
• Works with COO in hiring, training, and supervision of staff.
• Works with COO to develop the program operating budgets for approval. Once passed, manages and monitors the budget to meet or exceed financial targets.
• Develops and directs quality relationship-based, member-focused programs and models relationship-building skills in all interactions with staff, volunteers, members, and community.
• Fosters a climate of motivation to develop member-focused programs and implements a program evaluation system to guarantee they support the Ys mission and cause.
• Spends time on the front-line observing programs, interacting with members, participants and parents of participants.
• Works with the marketing team to ensure effective communication and marketing efforts for both association-wide messaging and branch communications.
• Works with association staff in the development and implementation of association-wide strategic plan.
• Communicates fluently in both written and verbal settings for influence to attain buy-in and support of the YMCA.

QUALIFICATIONS:

• Bachelor's degree in Early Education, Human Services, Social Services, or equivalent preferred.
• Four or more years of management experience, preferably in a YMCA or other nonprofit agency.
• Ability to direct total operations through supervision of staff, development and monitoring of branch budget, marketing and public relations, and program development.
• Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
• Proven track record of developing authentic relationships with others.
• This position requires on-site presence; remote work is not an option
• CPR and First Aid certifications will be required.

COMMUNITY DESCRIPTION:

The YMCA of Monroe County, founded on Christian principles, is a charitable organization with an inclusive environment committed to enriching the quality of family, spiritual, social, mental and physical well-being. Through group exercise classes, youth programs, swim lessons, adult health programs, and more, we aim to build a healthier Monroe County. Every day, we work side by side with our neighbors to make sure that everyone, regardless of age, income, or background, has the opportunity to learn, grow, and thrive.

FLSA Status: Full-time; Non-Exempt
Reports to: Membership Director
Pay Rate: $18 per hour

POSITION SUMMARY:

The Northwest Y is seeking an enthusiastic Member Service Coordinator. This role is responsible for delivering excellent service to all members, guests, and program participants while providing leadership to the Welcome Center. This individual will train new and existing staff to ensure our team has the knowledge to use the tools and resources required to provide excellent customer service to our members while managing the team schedule. This position will supervise part time staff to ensure the Northwest Y facility has exceptional operation and supervision coverage, day and night, both on weekdays and the weekend.

ESSENTIAL FUNCTIONS:

• Lead the staffing of Welcome Center operations including screening, hiring, employee coaching, and performance appraisals.
• Manage staff schedule; work or find coverage for vacant shifts as needed.
• Must be knowledgeable in all responsibilities of the Welcome Center in order to facilitate onboarding requirements and support the staff.
• In conjunction with the Southeast Membership Coordinator, train new staff on all pertinent systems.
• Serve as the point-of-contact and liaison to all program areas in the YMCA.
• Enhance the staff’s knowledge and understanding of YMCA programs and offerings and direct members’ questions to the appropriate department.
• Ensure the daily care of members and potential new members by providing direction, leadership, support, and timely feedback to them.
• Assist the Membership Director in development and implementation of member service strategies, systems, and resources.
• Train the Welcome Center staff on how to provide quality facility tours to new and prospective members.
• Enter data accurately, follow related procedures, and create ways to improve operational efficiencies using both Reclique Core and Excel.
• Confront inappropriate member behavior in an appropriate and professional manner.

WORK ENVIRONMENT:

• Regular hours will be 12:00-8:00pm with some flexibility. Candidate must be willing to work mornings and/or weekends when the schedule does not have coverage.  There will be an expectation of 15-20 hours/week working front-line at the Welcome Center. 
• Prolonged periods of sitting at a desk and working at a computer.
• Will be required to climb steps.
• Must be able to physically maneuver through the office and various Y facilities.
• Must be able to bend, lift, carry, reach/extend arms, or otherwise move in a constantly changing environment.

REQUIREMENTS:

• College degree preferred
• Previous supervisory or YMCA experience
• Primarily evening coverage with a weekend rotation
• Public relations skills, tact, and diplomacy
• Ability to resolve difficult membership issues or situations
• Ability to effectively communicate both written and verbally, with members and other staff
• Ability to respond professionally and effectively to frequent inquiries, complaints, and suggestions from both members and staff
• Strong computer skills and an aptitude to learn new technology
• This position requires on-site presence; remote work is not an option
• Ability to stand or sit for extended periods of time
• CPR/AED and First Aid training certification required within 30 days of employment
• Serve as a first responder in emergency situations and follow proper YMCA emergency protocol
• The ability to lift and move 30 pounds regularly to execute towel laundry needs

COMMUNITY DESCRIPTION
The YMCA of Monroe County, founded on Christian principles, remains a charitable organization with an inclusive environment committed to enriching the quality of family, spiritual, social, mental and physical well-being. Through group exercise classes, youth programs, swim lessons, adult health programs, and more, we aim to build a healthier Monroe County. Every day, we work side by side with our neighbors to make sure that everyone, regardless of age, income, or background, has the opportunity to learn, grow, and thrive.

FLSA Status: Part-time
Reports to: Youth & Family Program Coordinator
Starting date: May 1
Location: Positions available at our Southeast Y and Northwest Y

POSITION SUMMARY

The role of a Play and Learn team member is to facilitate play in a safe, enriching environment. We help children develop social skills through positive interactions; physical competencies through gross and fine motor activities; intellectual skills through participation in games, pretend play, music, movement, and language activities; and emotional competencies by feeling accepted and learning to accept others. We offer a safe, quality program as a member service, which supports families in their quest for health and wellness and gives children an environment in which to grow, learn, and have fun! Our program is often the first contact with the Y that our very youngest members have. Without our support, many families could not use their memberships.

ESSENTIAL FUNCTIONS

• Greet parents and children by name when they enter and exit Play and Learn. 
• Actively engage with children in the room by playing, talking, singing, reading, pretending, crafting, etc.
• Be proactive in your movement around the room.
• Create a warm and positive atmosphere for the parents and children.
• Responsible for keeping children engaged in activity during their visit to Play and Learn by promoting and participating in positive play.
• Assist in planning, preparing, leading, and cleaning up craft activities, games, stories, or movement opportunities.
• Understand and enforce Play and Learn safety protocol.
• Attend all job-related meetings and mandatory trainings.
• Assist volunteers by providing guidance and communicating Play and Learn policies to them.
• Promote a team concept through a positive approach to supervision, communication, and interactions with others.
• Manage program resources responsibly.
• Follow the cleaning schedule and keep the room clean and in good order.
• Keep the Play and Learn Team Leader or Youth & Family Coordinator informed of parental concerns and schedule changes.
• Demonstrate responsibility by following the child care schedule, consistently arriving on time for shifts, and being proactive in securing your own substitute when necessary according to the child care scheduling and substitution request policy.

QUALIFICATIONS:

• Age of 16 or older
• Experience with children (infants, toddlers, preschoolers) and/or formal education in early childhood education preferred. 
• Must work a minimum of 15 hours per month.
• Must possess and demonstrate the ability to engage in all activities associated with the daily care and routine of children of multiple ages, including but not limited to interacting with children at floor level, movement activities, lifting children, reading stories, engaging with small or large groups of children, leading/directing activities for large or small groups, diapering children, and helping with toileting as needed.
• Must possess oral, auditory, and written communication skills appropriate for interacting with children, parents, and other staff members.
• Able and willing to work as a team member.
• Must possess strong relationship-building skills, communication skills, decision-making skills, and leadership skills.
• Must be able to lift 30 pounds from floor to approximately four feet off ground.
• Must be able to sit on the floor, get up from the floor, stoop, or kneel at child’s level.

COMMUNITY DESCRIPTION:

The YMCA of Monroe County, founded on Christian principles, is a charitable organization with an inclusive environment committed to enriching the quality of family, spiritual, social, mental, and physical well-being. Through group exercise classes, youth programs, swim lessons, adult health programs, and more, we aim to build a healthier Monroe County. Every day, we work side by side with our neighbors to make sure that everyone, regardless of age, income, or background, has the opportunity to learn, grow, and thrive.

FLSA Status: Part-time
Reports to: Youth & Family Program Coordinator
Starting date: May 1
Location: Positions available at our Southeast Y or Northwest Y

POSITION SUMMARY

The Zone Supervisors facilitate play in a safe, enriching environment. We help children develop social skills through positive interactions; physical competencies through gross and fine motor activities; intellectual skills through participation in board and card games, Wii/Xbox movement games and language activities; and emotional competencies by feeling accepted and learning to accept others. We offer a safe, quality program as a member service, which supports families in their quest for health and wellness and gives children an environment in which to grow, learn and have fun! Without our support, many families could not use their memberships.

ESSENTIAL FUNCTIONS

• Arrive at the YMCA 10 minutes before your shift. This will give you time to clock in, unlock Zone door and return key before your shift begins.
• Greet parents and children by name when they enter and exit The Zone. If you do not know children’s names, please ask them.
• Actively engage with children by playing games, talking, crafting, etc.
• Be proactive in your movement around the room - Interact with everyone.
• Create a warm and positive atmosphere for the parents and children.
• Responsible for keeping children engaged in activity during their visit to The Zone by promoting and participating in positive play.
• Encourage and assist children in cleaning up craft activities, games, controllers, or anything else they have gotten out.
• Understand and enforce The Zone safety protocol.
• Attend all job related meetings and mandatory trainings.
• Promote a team concept through a positive approach to supervision, communication and interactions with others.
• Maintain ongoing communication with Youth & Family Coordinator.
• Manage program resources responsibly.
• Keep the room and shelves clean and in good order.
• Keep Youth & Family Coordinator informed of parental concerns and schedule changes.
• Demonstrate responsibility by following the schedule, consistently arriving on time for your shifts, and being proactive in securing your own substitute when necessary according to The Zone scheduling and substitution request policy.
• Support The Zone team by being flexible in subbing for shifts.

QUALIFICATIONS:

• Age of 16 or older
• Experience with children and/or formal education in early childhood education preferred. 
• Must work a minimum of 15 hours per month.
• Must take the following trainings: CPR, Blood Borne Pathogens, Child Abuse Prevention. Must take these within 30 days of hire and then keep them updated.
• Must possess and demonstrate the ability to engage in all activities associated with the daily care and routine of children ages 7-12, including but not limited to: interacting with children at floor level, movement activities, engaging with small or large groups of children, leading/directing activities for large or small groups.
• Must possess oral, auditory, and written communication skills appropriate for interacting with children, parents, and other staff members.
• Able and willing to work as a team member.
• Must possess strong relationship-building skills, communication skills, decision-making skills, and leadership skills.
• Must be able to sit on the floor, get up from the floor, stoop, or kneel at child’s level.
• Must be able to refrain from using cell phone during shift (i.e., social media, texting, phone calls)

COMMUNITY DESCRIPTION:

The YMCA of Monroe County, founded on Christian principles, is a charitable organization with an inclusive environment committed to enriching the quality of family, spiritual, social, mental, and physical well-being. Through group exercise classes, youth programs, swim lessons, adult health programs, and more, we aim to build a healthier Monroe County. Every day, we work side by side with our neighbors to make sure that everyone, regardless of age, income, or background, has the opportunity to learn, grow, and thrive.

FLSA Status: Part-time, Non-Exempt
Hours: Flexible scheduling; minimum of 15 hours per week; opportunity to work up to 30 hours per week
Reports to: Wellness and Support Services Director

POSITION SUMMARY:

Provide safe and effective one-to-one personal training to program participants. Be able to guide, educate, and motivate participants toward reaching their personal fitness goals. A working knowledge of strength, flexibility, and cardiovascular training with ability to pass knowledge on to participants. A drive to help others, a focus on community enrichment, and a desire to play a role in bettering lives through their passion for health and fitness.

ESSENTIAL FUNCTIONS:

• Responsible for connecting with client in timely manner to establish training routine.
• Able to create safe, effective program for each individual client utilizing education and creative fitness tools.
• Maintain tracking records of all clients profiles for both data base and client retention.
• Available to train on a consistent basis. Must be available evenings and weekends. Minimum of three clients required.
• Model best practices for creating and establishing a team concept with fellow personal trainers. 

QUALIFICATIONS:

• Must hold a National Personal Training Certification from an accredited organization. ACSM, ACE, or NASM certified trainers preferred. Degree in physical education health or field related to exercise physiology is preferred but not required.
• Must have a positive and caring attitude and willingness to help individuals achieve their fitness goals by implementing the YMCA mission statement and character development philosophy (i.e., caring, honesty, respect, and responsibility) into personal training.
• Trainers with experience with or education on working with special populations, elderly, youth, and other member bases are highly preferred.

COMMUNITY DESCRIPTION:

The YMCA of Monroe County, founded on Christian principles, is a charitable organization with an inclusive environment committed to enriching the quality of family, spiritual, social, mental and physical well-being. Through group exercise classes, youth programs, swim lessons, adult health programs, and more, we aim to build a healthier Monroe County. Every day, we work side by side with our neighbors to make sure that everyone, regardless of age, income, or background, has the opportunity to learn, grow, and thrive.